We believe that if you have bought our product, you should
be entirely happy with it.
You are after all are our best advertising ! If you receive an
item that is damaged, or not what you were expecting, return it
to us immediately in the original packaging and condition and
we will either refund the cost of that item (does not include
return postage), replace or offer a credit on another item of
Replacements, refunds or credit will be issued upon receipt
of returned product.
Returns must be completed within 30 days of purchase date.
We do our very best to keep all items permanently in stock.
However, insects are collected seasonally or due to sudden demand
in orders, we could occassionally run out of stock. This would
mean a delay while waiting to import more. To avoid paying for
an item that may take a long time to arrive, we take orders and
check we have everything in stock and will send a confirmation
e-mail with the total price and Internet Banking details.
1. Browse through our standard listings adding to Shopping
(If you want something from off the websites suggested, or any
other, you will need to Contact Us).
2. When you are happy with your choice(s), send.
3. A confirmation e-mail will be sent along with a unique Order
4. Transfer the FULL amount (if you have a query about the
amount, Contact Us as soon as possible), using the unique Order
Number as reference (and Surname, optional).
5. As soon as the funds are showing, the items will be shipped
Alternatively, if you wish to use a Credit Card, Contact Us
and will discuss setting up a listing on Trade Me (you need to be a Trade Me member) for you to purchase using the "BUY NOW" button on there.